Refund Terms

Introduction

Welcome to the refund policy for MELENTHIX. Our priority is to ensure customer satisfaction while maintaining a fair and transparent process. Please read these terms carefully to understand the conditions under which refunds are issued.

Refund Eligibility

Refund requests are considered within a period of 30 days from the date of purchase. To be eligible for a refund, the following criteria must be met:

• The product or service must be defective, or not as described at the point of purchase.
• Refund requests must be accompanied by a proof of purchase.

Non-Refundable Items

The following items or services cannot be refunded:

• Custom services that have been fulfilled as per client specifications.
• Digital products that have been downloaded or accessed.

How to Request a Refund

1. Contact our customer support team via email or phone to initiate the refund request.
2. Provide detailed information regarding the purchase and the reason for the refund request, including evidence supporting the claim.
3. Our team will review the request and respond within 7 business days.

Processing Time

Once a refund is approved, it will be processed within 14 business days. The credited amount will be returned using the original payment method, depending on payment provider processing times.

Changes to This Policy

MELENTHIX reserves the right to amend these refund terms at any time. Changes will be communicated through our official website and will take effect immediately upon posting.

Contact Information

Should you have any questions or concerns regarding our refund policy, please contact us at:

MELENTHIX Customer Support
123 Corporate Boulevard, Suite 500
Business City, BC 12345
Phone: (123) 456-7890
Email: [email protected]